TERMS OF USE

Please read carefully the following Terms of Use before using the www.HenryJacquesusa.com Web site (the “Site”). By accessing this Site, you agree to be bound by these Terms of Use. These Terms of Use may be updated from time to time. Accordingly, you should check the date of the Terms of Use (which appears at the end of this document) and review any changes since the last version. If at any time you do not agree to these Terms of Use, please do not use this Site.

COPYRIGHT

All content included in the Site, such as text, graphics, logos, button icons, images, audio clips and software, is the property of SAS Creations Henry Jacques or its content suppliers and protected by U.S. and international copyright laws. The compilation (meaning the collection, arrangement and assembly) of all content on the Site is the exclusive property of SAS Creations Henry Jacques and protected by U.S. and international copyright laws. All software used on the Site is the property of SAS Creations Henry Jacques Perfumes or its software suppliers and protected by U.S. and international copyright laws. Permission is granted to electronically copy and print hard copy portions of the Site for the sole purpose of placing an order on the Site or using the Site as a shopping resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display or performance, of the content of the Site is strictly prohibited.

TRADEMARKS

All trademarks, logos, service marks and trade names are proprietary to SAS Creations Henry Jacques or other respective owners that have granted the Site the right and license to use such intellectual property.

REGISTRATION, ACCOUNTS AND PASSWORDS

If you register and create an account on the Site you agree to be responsible for: (i) maintaining the confidentiality of passwords or other account identifiers which you choose, and (ii) all activities that occur under such password or account identifiers. You agree to notify SAS Creations Henry Jacques of: (i) any loss of your password or other account identifiers and (ii) any unauthorized use of your password or other account identifiers. SAS Creations Henry Jacques shall not be responsible or liable, directly or indirectly, in any way for any loss or damage of any kind incurred as a result of, or in connection with, your failure to comply with this section of the Terms of Use.

DISCLAIMER

In no event shall SAS Creations Henry Jacques or any of its affiliated entities or suppliers be liable for any indirect, special, punitive, incidental, exemplary or consequential damages, even if SAS Creations Henry Jacques has been previously advised of the possibility of such damages, whether in an action, under contract, negligence or any other theory, arising out of or in connection with the use, inability to use or performance of the information, services, products and materials available from the site. These limitations shall apply notwithstanding any failure of essential purpose or the existence of any limited remedy. Because some jurisdictions do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation of liability for consequential or incidental damages, the above limitations may not apply to you.

PRODUCT INFORMATION

In some cases, merchandise displayed on the Site may not be available. Product prices change often and may not always be current. All prices listed on the Site are subject to change without notice. The prices displayed on the Site are quoted in U.S. dollars and are valid and effective only in the United States. The particular technical specifications and settings of your computer and its display could affect the accuracy of its display of the colors of products offered on the Site.

LINKS TO OTHER WEBSITES AND SERVICES

This Site may contain links to Web sites other than our own. SAS Creations Henry Jacques does not assume any responsibility for those sites and provides those links solely for the convenience of our visitors, SAS Creations Henry Jacques does not control the content of these sites and takes no responsibility for their content, nor should it be implied that SAS Creations Henry Jacques endorses or otherwise recommends such sites or the products or services offered.

LIMITATION ON LIABILITY

In no event shall SAS Creations Henry Jacques or any of its affiliated entities or suppliers be liable for any indirect, special, punitive, incidental, exemplary or consequential damages, even if SAS Creations Henry Jacques has been previously advised of the possibility of such damages, whether in an action, under contract, negligence or any other theory, arising out of or in connection with the use, inability to use or performance of the information, services, products and materials available from the site. These limitations shall apply notwithstanding any failure of essential purpose or the existence of any limited remedy. Because some jurisdictions do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation of liability for consequential or incidental damages, the above limitations may not apply to you.

APPLICABLE LAW

The laws of the State of California will govern these Terms of Use without giving effect to any principles of conflict of law.

SHIPPING POLICY

FREE SHIPPING

SAS Creations Henry Jacques offers free (ground service) UPS shipping for online orders delivered within the United States. We charge for international shipping based upon the destination. All shipments are insured in the event your purchase is lost or stolen. UPS requires that all deliveries be made to a street address and not a P.O. Box. To protect your shipment, UPS requires a signature for all deliveries. To ensure on-time delivery, be sure someone is available to sign for your package. We make every attempt to ship online orders within 72 hours or earlier to the extent products are immediately available, however delays may occur as all orders are subject to verification for security reasons. We do not ship on Saturday or Sunday. Orders placed after 1pm or on weekends/holidays will be processed on the next business day. When your order ships, you will receive an email notification with tracking information.

PAYMENT TERMS

All orders are subject to verification for security reasons. If you are contacted, you will have 48 hours to complete the verification process. If you do not respond within 48 hours, you will be notified and the order will be canceled and refunded via the original payment method. For qualified pre-orders, you are required to pay 25% of the price as a deposit when you place your order. The balance, including any shipping fees and taxes, will be charged when the product is ready for shipment. Please note, there are no refunds for pre-orders, only store credit.

RETURN POLICY

Online orders may be returned within seven days of the date you receive your order. All sales are final after seven days.

You must inform info@henryjacquesusa.com that you would like to return an item within seven days of its delivery date by contacting our customer support center at info@HenryJacquesusa.com. In order to process a return, you must first receive Authorization from SAS Creations Henry Jacques. Returns are processed from Monday - Friday, from 10:00 am to 5:00 pm, PST. If the item is acceptable for return in accordance with our policy, a return label will be emailed to you. You must use the pre-paid return shipping label sent to you via email for returns.

SAS Creations Henry Jacques must receive returned items within 10 days of its delivery date. Any return received after 10 days may not be accepted.

All returns must include the original packaging materials. The item cannot be used, damaged or altered in any way.

Refunds will be processed after info@HenryJacquesusa.com inspects and approves the return. You will be charged for shipping, insurance and all related shipping charges for the item returned which will be deducted from the refund. Items that are damaged will not be accepted and will be returned to you.

ACCESSIBILITY

We firmly believe that the internet should be available and accessible to anyone and are committed to providing a website that is accessible to the widest possible audience, regardless of circumstance and ability.

To fulfill this promise, we aim to adhere as closely as possible to the World Wide Web Consortium’s (W3C) Web Content Accessibility Guidelines 2.1 (WCAG 2.1) at the AA level. These guidelines explain how to make web content more accessible to people with a wide array of disabilities. Complying with those guidelines helps us provide a site that is accessible to all people, from the blind to the motor impaired.

This website uses various technologies all meant to make it more accessible. We utilize an interface that allows persons with specific disabilities to adjust the website’s UI (user interface) and design it to their personal needs. This interface replaces the conventional approach to accessibility in which all users are presented with the same diminished interface or design.

Despite our very best efforts to allow anybody to adjust the website to their needs, it is possible that there will still be pages or sections that are not fully accessible, are in the process of becoming accessible, or are lacking an adequate technological solution to make them accessible. We are constantly improving the accessibility interface, adding, updating and improving its options and features, and developing and adopting new technologies. All of this is meant to reach the optimal level of accessibility, at all times, and in accordance with technological advancements.

If you’ve discovered a malfunction, if you find any aspect of the interface difficult to use, or if you have ideas for improvement, we’d be happy to hear from you. Click HERE to fill out the feedback form on our contact page.